TERMS AND CONDITIONS

By booking a service, you agree to have read, understood and agreed to these terms and conditions.

Deposits:
- Alessandra requires a $50 deposit for event makeup in order to secure your booking.
- Deposits are non-refundable or transferable.
- We work on a first in best dressed procedure. Bookings are not secure without the payment of your booking fee.

Cancellations
- If you do not show, or you cancel your appointment on the day, you will be charged the full service amount or you will not be booked in future.
- If you choose to cancel your booking, the deposit is forfeited.
- We reserve the right to cancel your appointment at any time without notice. If we do so, your deposit will be refunded.

Late Arrivals:
- If you arrive late to your appointment, your booking will be shortened.
- Arriving more than 15 minutes late will result in your booking being cancelled and your booking fee will not be able to be used at a later date.

Appointment details:
- Alessandra’s studio is located at her home in Balwyn North.
- Please advise if you are planning on bringing an additional person to your appointment.
- A confirmation email and reminder SMS will be sent to you 24 hours before your appointment.

Additional fees:
- Sunday’s and Public holiday bookings are an additional $40 on top of our flat rate.
- Bookings out of hours 8:00-5:00pm will incur an additional fee starting at $20 per hour.